Frequently Asked Questions
About EE trade in +
Q: How do I sell my phone? +
A: If you want to find out how much you could make selling your old mobile, simply input your make, model or IMEI into the search box on our trade in homepage and pick your device from the results page. Select your device from the list and it will provide you with a quote value. We will send you a pre-paid envelope to put your device in and send it back to us. It’s that easy!
Q: What is an IMEI number? +
A: Your IMEI is a 15-digit number which is unique to your device. This can be found in a few places. - By dialling *#06# from your device - Some devices have 2 IMEIs – please use the IMEI 1
Q: What happens when I sell my phone to EE? +
A: The majority of devices traded in with EE go on to have a second life, either within the UK or in another country. Devices will either be cleaned & polished ready for re-sale or they may need a full refurbishment to bring them back to life. Any devices that are beyond repair, are responsibly recycled – no devices are sent to land fill.
Q: Why should I sell my phone to EE instead of selling it on eBay? +
A: When you trade in your device with EE, it’s a straightforward process and as long as the condition matches what you provided, we will pay the full value to your chosen bank account. We also don’t charge you commission for selling to us. We ensure that your device is securely data wiped before going back into the circular economy. If we’re not able to securely data wipe, we will physically destroy data bearing parts & responsibly recycle all components.
Q: What types of devices can I trade in using EE trade in? +
A: EE Trade In gives you cash for your old mobile phone, tablet or wearables. Search for your old device on our homepage to find out how much you could earn when you sell your old tech.
Q: Can I do a trade in in store +
A: Yes, you can do trade in’s in store but, if you want to do it all from the comfort of your home, click back to the homepage to start your trade in journey. To find out where your nearest store, please visit https://ee.co.uk/store-finder
Q: Who are Likewize? +
A: We are a tech protection and support company. We protect the customers of some of the world’s biggest brands, telco’s retailers and banks from tech disruption. When their tech goes wrong, we make it right. We are also a global company who specialise in trade in, so why not head over to the homepage where you can get started.
Q: What is checkmend? +
A: CheckMEND is the world's most comprehensive device checking system, that checks devices against a global database of lost or stolen devices.
Sending your device to EE trade in +
Q: How do I send my device? +
A: During your trade in journey, there are 2 options available to you. We can either send you a prepaid envelope which you can pop your device into. Alternatively, you can print the label off yourself and send in your own packaging. Please note that both options will require you to go to a post office. We recommend asking for a proof of postage for your records. We also recommend paying for additional coverage on devices with higher value.
Q: How should I prepare my device before sending it off? +
A: Before sending your trade in device to us, please make sure that all your data has been saved and backed up. Remove all security features such as iCloud and Google Lock, remove all pins and factory reset your device so that we can process your trade in as quickly as possible. Please also ensure that your device is fully charged.
Q: What do I do if my device is damaged or lost during shipping? +
A: Your device is covered up to a maximum value of £100 using the Likewize free postage label. If you have chosen to print your own postage label, please ensure you package your device adequately to prevent damage in transit. Should you need to raise a damage claim please contact our customer service team at eeconsumer.uk@likewize.com
Q: Do I need to send in any accessories with my trade in? +
A: Please don’t send any accessories with your trade in, we only need the device itself. Any accessories received aren’t able to be returned.
Receiving payment when you trade in your device +
Q: How long does it take to receive my trade in payment? +
A: Trade in payments are paid by BACS and we usually make payment within 3-5 days but once your device has been inspected we will email you with payment details.. So if you’re thinking “ I want to sell my phone “ why not start the process today by heading to our homepage.
Q: What payment options do you offer? +
A: When you sell your old mobile to EE, we make a BACS payment straight into your bank account.
Q: How long is my quote valid for? +
A: Your trade in quote is valid for 14 days. If you need a little more time, please email us at eeconsumer.uk@likewize.com and request a seven-day extension. If your device is received after your quote has expired, you will receive a revised offer based on the current mobile trade in value.
Q: Will I always receive the quoted value? +
A: If the device is the same condition as stated on your order & we have received the device within 14 days, then you will received the full quoted value. If the condition of the device differs to what’s included on your order, we will revise the offer we made. Should we revise the offer, we will notify you via email stating the reason for our revised offer – you can then choose to accept the new value or have your device back free of charge.
Q: Who do I contact if I haven’t received my payment? +
A: If you haven’t received payment for your trade in, or have any other questions please contact us at eeconsumer.uk@likewize.com where we will be able to resolve any queries you have.
Q: Will you return my device? +
A: If for any reason your quote changes, we will notify you by email with details. We will then give you an opportunity to have your device returned free of charge.
Need help removing iCloud/Google account? +
Q: How do I remove iCloud from my device? +
A: For IOS 15 & Above
Tap Settings > [your name].
Scroll down and tap Sign Out.
Enter your Apple ID password and tap Turn Off.
Go back to Settings.
Tap Transfer or Reset [Device] > Erase All Content and Settings.

A: For IOS 14 & below
Tap Settings > [your name].
Scroll down and tap Sign Out.
Enter your Apple ID password and tap Turn Off.
Go back to Settings.
Tap General > Reset > Erase All Content and Settings.
Q: How do I Remove a Google account from my device? +
A: Open your phone's Settings app.
Tap Passwords and accounts. If you don't see 'Accounts', tap Users and accounts.
Under ‘Accounts for’, tap the account that you want to remove and then Remove account.
To confirm, tap Remove account and then OK.
If this is the only Google Account on the phone, you'll need to enter your phone's pattern, PIN or password for security.
Support +
Cant find the answer you’re looking for? Contact us on eeconsumer.uk@likewize.com or call us on 0208 732 3798