The device enclosure includes the back cover, and the camera's
Select “Yes” if your device meets all of the following conditions:
- The enclosure has no scratches or only minor scratches or scuffs from normal wear and tear.
- The device has no dents/chips or only minimal dents/chips.
- The device has a slight or no bend.
- The camera lens is not missing, cracked, or damaged (Phone & Tablet Only).
- All of the buttons are present:
- - Phone & Tablet: sleep/wake, volume, home, ring/silent switch.
- All of the buttons are functioning properly.
Select “No” if your device exhibits any of the following conditions:
- The enclosure has significant signs of damage beyond normal wear and tear.
- The device has a large/obvious bend.
- The enclosure is missing completely.
- The device has a swollen battery.
- The camera lens is missing, cracked, or damaged (Phone & Tablet Only).
- One or more of the buttons are missing:
- - Phone & Tablet: sleep/wake, volume, home, ring/silent switch.
- One or more of the buttons are not functioning properly.
We do not accept:
- Devices with signs of severe physical or liquid damage.
- Devices containing counterfeit or third party parts.
- Devices with unauthorized modifications.